Bakersfield Medi-Cal plan's AI 'Angelica' helps push renewals to 94.9%
Kern Family Health Care says an AI phone agent has made 800,000 renewal calls and kept more members insured as new federal rules tighten paperwork.
Kern Family Health Care uses an AI agent named Angelica to call Medi-Cal members about renewals. State officials say plans may contact members, but counties decide eligibility and must protect privacy.

