Decoding AI in the Central Valley

Bakersfield insurer's AI 'Angelica' made 800,000 calls to boost Medi-Cal renewals

Kern Family Health Care used a phone-based AI to reach 387,000 members as Medi-Cal rules tighten. State officials say plans can remind members but counties decide eligibility.

Kern Family Health Care spent about $370,000 on Careforce’s AI system to automate renewal outreach. The AI made more than 800,000 calls to 387,000 members since late 2025, with a 94.9% renewal rate in April.