[{"data":1,"prerenderedAt":361},["ShallowReactive",2],{"header":3,"footer":26,"footer-cities":54,"content-\u002Fnews\u002Fstudy-shared-by-fresno-bee-says-74-of-ai-customer-chatbots-were-shut-down":235},{"id":4,"title":5,"body":6,"description":10,"extension":13,"links":14,"meta":20,"navigation":21,"path":22,"seo":23,"stem":24,"__hash__":25},"header\u002Fheader.md","Central Valley AI",{"type":7,"value":8,"toc":9},"minimark",[],{"title":10,"searchDepth":11,"depth":11,"links":12},"",2,[],"md",[15],{"label":16,"to":17,"icon":19},"News",{"path":18},"\u002Fnews\u002F","mdi-newspaper-variant-outline",{},true,"\u002Fheader",{"title":5,"description":10},"header","ceT4J-WxxOBdbhRC-UD3fo0Npu7vWt2o2B9b_LURPmE",{"id":27,"title":28,"body":29,"copyright":33,"description":10,"developedBy":34,"extension":13,"links":41,"meta":49,"navigation":21,"path":50,"seo":51,"stem":52,"__hash__":53},"footer\u002Ffooter.md","Footer",{"type":7,"value":30,"toc":31},[],{"title":10,"searchDepth":11,"depth":11,"links":32},[],"© {year} All rights reserved.",{"label":35,"link":36},"Developed by",{"label":37,"to":38,"target":39,"logo":40},"Kaweah Tech","https:\u002F\u002Fkaweah.tech","_blank","https:\u002F\u002Fassets.kaweah.tech\u002Flogo-black-on-transparent-tight.svg",[42,43,46],{"label":16,"to":18},{"label":44,"to":45},"About","\u002Fabout\u002F",{"label":47,"to":48},"Privacy Policy","\u002Fprivacy-policy\u002F",{},"\u002Ffooter",{"description":10},"footer","Ras2AGS8Wuda4aBPrbAbOivaxIsAoDbo9SNCA0w554g",[55,85,123,154,181,208],{"id":56,"title":57,"body":58,"county":77,"description":10,"extension":13,"intro":78,"meta":79,"navigation":21,"path":80,"seo":81,"stem":82,"tag":83,"__hash__":84},"cities\u002Fcities\u002Fbakersfield.md","Bakersfield",{"type":7,"value":59,"toc":74},[60,65],[61,62,64],"h2",{"id":63},"ai-in-bakersfield","AI in Bakersfield",[66,67,68,69,73],"p",{},"Bakersfield's AI conversation sits at the intersection of municipal government, the ",[70,71,72],"strong",{},"California State University Bakersfield"," community, and the energy and ag operators that drive Kern County's economy. The city was an early mover on AI-assisted permitting and has been a recurring backdrop for parent- and teacher-led debates about classroom AI use. Articles below follow specific Bakersfield initiatives, public-meeting decisions, and Kern County workforce stories — and how they reflect national AI trends from a regional vantage point.",{"title":10,"searchDepth":11,"depth":11,"links":75},[76],{"id":63,"depth":11,"text":64},"Kern County","Bakersfield and the surrounding Kern County are home to some of the most concrete AI-in-government experiments in the Central Valley, from instant municipal permitting to school-district debates about classroom AI. Coverage on this page tracks how AI is reshaping public services, education, and the energy and agriculture economies that dominate the region.",{},"\u002Fcities\u002Fbakersfield",{"title":57,"description":10},"cities\u002Fbakersfield","bakersfield","ozFL4HvDA_g7UrRE1mHbKqcS-vDLwbiH9JWVh3rB2Ac",{"id":86,"title":87,"body":88,"county":115,"description":10,"extension":13,"intro":116,"meta":117,"navigation":21,"path":118,"seo":119,"stem":120,"tag":121,"__hash__":122},"cities\u002Fcities\u002Ffresno.md","Fresno",{"type":7,"value":89,"toc":112},[90,94,109],[61,91,93],{"id":92},"ai-in-fresno","AI in Fresno",[66,95,96,97,100,101,104,105,108],{},"Fresno's AI story spans several distinct ecosystems. ",[70,98,99],{},"Fresno State"," and the ",[70,102,103],{},"California State University"," system anchor a workforce-readiness push, while local ",[70,106,107],{},"Fresno Unified School District"," debates around responsible use have made the city a recurring reference point in California's K-12 AI conversation. The city's economic base in agriculture, healthcare, and public services means most AI adoption stories here are about applied uses rather than model development — a different posture than coastal tech hubs but arguably more consequential for the people living here.",[66,110,111],{},"Use the articles below to follow how AI is showing up in Fresno-area institutions and businesses.",{"title":10,"searchDepth":11,"depth":11,"links":113},[114],{"id":92,"depth":11,"text":93},"Fresno County","Fresno is the largest city in California's Central Valley and the regional center for AI adoption across agriculture, healthcare, higher education, and small business. Coverage on this page tracks how AI is being applied — and contested — in and around the city of Fresno and Fresno County.",{},"\u002Fcities\u002Ffresno",{"title":87,"description":10},"cities\u002Ffresno","fresno","gOL2xk8y9t9OV6PPxP02OjYhZFHC_Cg-VGijh_V93dI",{"id":124,"title":125,"body":126,"county":146,"description":10,"extension":13,"intro":147,"meta":148,"navigation":21,"path":149,"seo":150,"stem":151,"tag":152,"__hash__":153},"cities\u002Fcities\u002Fmerced.md","Merced",{"type":7,"value":127,"toc":143},[128,132],[61,129,131],{"id":130},"ai-in-merced","AI in Merced",[66,133,134,135,138,139,142],{},"Merced is a research-heavy node in the Central Valley AI ecosystem. ",[70,136,137],{},"UC Merced"," faculty appear in national conversations about AI safety, autonomous vehicles, climate modeling, and pediatric health applications, while the ",[70,140,141],{},"Merced Unified School District"," and surrounding county institutions navigate the same K-12 and workforce questions the rest of the Valley faces. The articles below cover both the campus research story and the broader applied uses around the city and county.",{"title":10,"searchDepth":11,"depth":11,"links":144},[145],{"id":130,"depth":11,"text":131},"Merced County","Merced punches above its weight in AI research, anchored by UC Merced — a leading West Coast hub for AI in agriculture, climate, autonomous systems, and health. Coverage on this page tracks both academic research coming out of the campus and how AI is showing up across Merced's schools, businesses, and county institutions.",{},"\u002Fcities\u002Fmerced",{"title":125,"description":10},"cities\u002Fmerced","merced","pSWWlEzMdcv2_RZrUKdkEHU3bixNboePGdHbSdd1m34",{"id":155,"title":156,"body":157,"county":173,"description":10,"extension":13,"intro":174,"meta":175,"navigation":21,"path":176,"seo":177,"stem":178,"tag":179,"__hash__":180},"cities\u002Fcities\u002Fmodesto.md","Modesto",{"type":7,"value":158,"toc":170},[159,163],[61,160,162],{"id":161},"ai-in-modesto","AI in Modesto",[66,164,165,166,169],{},"Modesto's AI conversation tends to combine ag-tech adoption stories with workforce-readiness questions for the city's small and mid-sized employers. ",[70,167,168],{},"CSU Stanislaus"," and the regional community college network shape the higher-ed angle. Coverage below follows Modesto-area AI announcements and the wider Stanislaus County context.",{"title":10,"searchDepth":11,"depth":11,"links":171},[172],{"id":161,"depth":11,"text":162},"Stanislaus County","Modesto and Stanislaus County sit between the Bay Area and the southern Valley, and their AI story reflects that bridging role — from agriculture and food processing to the **California State University Stanislaus** community to small businesses adapting to AI-driven changes in marketing, hiring, and operations.",{},"\u002Fcities\u002Fmodesto",{"title":156,"description":10},"cities\u002Fmodesto","modesto","l75Dc40MX8wTb4lD088Yx9we4ypuDwmcvE-uEdqqREc",{"id":182,"title":183,"body":184,"county":200,"description":10,"extension":13,"intro":201,"meta":202,"navigation":21,"path":203,"seo":204,"stem":205,"tag":206,"__hash__":207},"cities\u002Fcities\u002Fstockton.md","Stockton",{"type":7,"value":185,"toc":197},[186,190],[61,187,189],{"id":188},"ai-in-stockton","AI in Stockton",[66,191,192,193,196],{},"Stockton's economic base in logistics, healthcare, and higher education gives the city a different AI profile than the southern Valley. ",[70,194,195],{},"University of the Pacific"," anchors the academic conversation, while San Joaquin County government, hospitals, and warehouse operators are navigating practical adoption questions: cost, training, security, workforce impact. The articles below track Stockton-area AI announcements and the broader San Joaquin County context.",{"title":10,"searchDepth":11,"depth":11,"links":198},[199],{"id":188,"depth":11,"text":189},"San Joaquin County","Stockton and San Joaquin County sit at the northern edge of the Central Valley, where logistics, healthcare, and the University of the Pacific shape the local AI adoption story. Coverage on this page follows how AI is being put to work — and questioned — across San Joaquin County's institutions, employers, and public services.",{},"\u002Fcities\u002Fstockton",{"title":183,"description":10},"cities\u002Fstockton","stockton","TYEBK9akp2HbpAFmYY67FeKt7Rs7L8tvtYeQBtgJAHw",{"id":209,"title":210,"body":211,"county":227,"description":10,"extension":13,"intro":228,"meta":229,"navigation":21,"path":230,"seo":231,"stem":232,"tag":233,"__hash__":234},"cities\u002Fcities\u002Fvisalia.md","Visalia",{"type":7,"value":212,"toc":224},[213,217],[61,214,216],{"id":215},"ai-in-visalia","AI in Visalia",[66,218,219,220,223],{},"Visalia's AI footprint is grounded in the practical adoption stories that come with a Tulare County economy built around agriculture, food processing, and rural healthcare. ",[70,221,222],{},"College of the Sequoias"," and the surrounding K-12 districts anchor the education conversation. The articles below cover Visalia-area AI developments and the Tulare County context, with a focus on applied uses rather than research or model development.",{"title":10,"searchDepth":11,"depth":11,"links":225},[226],{"id":215,"depth":11,"text":216},"Tulare County","Visalia is the largest city in Tulare County and a center for agriculture, healthcare, and county-government services in the southern Central Valley. Coverage on this page tracks how AI is being adopted across Tulare County's schools, hospitals, ag operations, and small business community.",{},"\u002Fcities\u002Fvisalia",{"title":210,"description":10},"cities\u002Fvisalia","visalia","gN4g7aAl-cqD4FfSTgtTAarltUoKLh8NFlPzCbZngqU",{"id":236,"title":237,"archived":238,"author":239,"body":240,"date":349,"dateModified":349,"description":350,"extension":13,"meta":351,"navigation":21,"path":352,"rawbody":353,"seo":354,"sitemap":355,"stem":356,"tags":357,"__hash__":360},"news\u002Fnews\u002Fstudy-shared-by-fresno-bee-says-74-of-ai-customer-chatbots-were-shut-down.md","Study shared by Fresno Bee says 74% of AI customer chatbots were shut down",false,"CVAI Newsdesk",{"type":7,"value":241,"toc":340},[242,246,250,266,269,272,277,280,283,287,302,306,309,312,327,330,334],[243,244,237],"h1",{"id":245},"study-shared-by-fresno-bee-says-74-of-ai-customer-chatbots-were-shut-down",[61,247,249],{"id":248},"key-takeaways","Key Takeaways",[251,252,253,257,260,263],"ol",{},[254,255,256],"li",{},"Fresno Bee shared Sinch\u002FStacker research reporting 74% of deployed AI chatbots were shut down or rolled back.",[254,258,259],{},"62% of organizations already use AI agents, with 88% planning them live by end of 2026.",[254,261,262],{},"Failures push customers into long phone queues and include 31% reports of personal data exposure.",[254,264,265],{},"84% of AI teams spend at least half their time rebuilding safety guardrails, and 86% of companies are shopping new vendors.",[66,267,268],{},"Forty-seven minutes. That was the recorded wait time in the example that opens a Fresno Bee business post on Tuesday, which pointed readers to new research about AI customer service going sideways. The piece, distributed by Stacker and attributed to Sinch, lays out how often those chat windows break and what happens next. Fresno buyers and utility customers feel it when they do.",[66,270,271],{},"Here’s the short version of the findings: most chatbots fail after rollout, so companies pull them back. The research cited by the Bee says 74% of organizations that deployed AI chat had to shut it down or roll it back. Sixty‑two percent already use AI agents, and 88% expect them live by the end of 2026. Failure means longer waits, with 35% citing surging support queues, and it can mean harm, including 31% reporting personal data disclosure and 34% citing lasting reputation damage.",[273,274,276],"h3",{"id":275},"what-this-means-in-fresno","What this means in Fresno",[66,278,279],{},"Plenty of customer-facing operations here route questions through a chat window before a person picks up the phone. Think retail, clinic front desks, community banks and service providers in Fresno and Clovis. When the bot fails and gets pulled, those calls land back on human agents in a rush, which is when hold times stretch and customers start hearing scripts that don’t match their problem. And yes, Fresno shoppers feel it.",[66,281,282],{},"The Bee post points to another issue behind the scenes: engineering teams rebuilding basic safety and context tools. The report says 84% of AI engineering teams spend at least half their time on that work instead of new features. Companies are responding by looking for different vendors, with 86% exploring alternatives and 91% of those with a prior failure already shopping. For customers in Fresno County, that means the system you see this summer may not be the one you see by the holidays.",[273,284,286],{"id":285},"how-to-protect-yourself-while-companies-sort-this-out","How to protect yourself while companies sort this out",[288,289,290,293,296,299],"ul",{},[254,291,292],{},"Ask for a human agent early if the bot gives a wrong or off-topic response twice in a row.",[254,294,295],{},"Don’t share full Social Security numbers or full payment details in chat. Use account numbers and partial verification only.",[254,297,298],{},"Keep screenshots of any instructions or promises the bot makes, then confirm with a representative.",[254,300,301],{},"If chat fails, try the provider’s mobile app or call a local branch. Document the time you contacted them.",[273,303,305],{"id":304},"what-companies-say-they-need","What companies say they need",[66,307,308],{},"Reliability and better plumbing between systems, according to the findings. The report highlights gaps in underlying communications infrastructure, with companies citing reliability problems, trouble moving conversations between channels, and difficulty tying bots to internal tools. That’s the part customers never see, but it’s what decides whether the next chat window actually helps. The Fresno Bee homepage showed 91 degrees at midday.",[66,310,311],{},"\"Estimated wait time is forty-seven minutes.\" The line clicks, and the hold music starts.",[66,313,314],{},[315,316,317,318,320,321,326],"em",{},"Central Valley AI is produced by the ",[70,319,239],{}," team and developed by ",[322,323,37],"a",{"href":38,"rel":324},[325],"nofollow",", a regional firm that builds, deploys, and integrates AI solutions for businesses across California's Central Valley.",[328,329],"hr",{},[61,331,333],{"id":332},"source","Source",[66,335,336],{},[322,337,338],{"href":338,"rel":339},"https:\u002F\u002Fwww.fresnobee.com\u002Fnews\u002Fbusiness\u002Farticle316077322.html",[325],{"title":10,"searchDepth":11,"depth":11,"links":341},[342,348],{"id":248,"depth":11,"text":249,"children":343},[344,346,347],{"id":275,"depth":345,"text":276},3,{"id":285,"depth":345,"text":286},{"id":304,"depth":345,"text":305},{"id":332,"depth":11,"text":333},"2026-06-11","A Fresno Bee business post highlights Sinch\u002FStacker research finding most customer-service chatbots stumble, leading to longer waits and privacy risks for consumers.",{},"\u002Fnews\u002Fstudy-shared-by-fresno-bee-says-74-of-ai-customer-chatbots-were-shut-down","---\nauthor: CVAI Newsdesk\ndate: 2026-06-11\ndateModified: '2026-06-11'\ndescription: A Fresno Bee business post highlights Sinch\u002FStacker research finding\n  most customer-service chatbots stumble, leading to longer waits and privacy risks\n  for consumers.\ntags:\n- fresno\n- business\n- consumer\ntitle: Study shared by Fresno Bee says 74% of AI customer chatbots were shut down\n---\n\n# Study shared by Fresno Bee says 74% of AI customer chatbots were shut down\n\n## Key Takeaways\n\n1. Fresno Bee shared Sinch\u002FStacker research reporting 74% of deployed AI chatbots were shut down or rolled back.\n2. 62% of organizations already use AI agents, with 88% planning them live by end of 2026.\n3. Failures push customers into long phone queues and include 31% reports of personal data exposure.\n4. 84% of AI teams spend at least half their time rebuilding safety guardrails, and 86% of companies are shopping new vendors.\n\nForty-seven minutes. That was the recorded wait time in the example that opens a Fresno Bee business post on Tuesday, which pointed readers to new research about AI customer service going sideways. The piece, distributed by Stacker and attributed to Sinch, lays out how often those chat windows break and what happens next. Fresno buyers and utility customers feel it when they do.\n\nHere’s the short version of the findings: most chatbots fail after rollout, so companies pull them back. The research cited by the Bee says 74% of organizations that deployed AI chat had to shut it down or roll it back. Sixty‑two percent already use AI agents, and 88% expect them live by the end of 2026. Failure means longer waits, with 35% citing surging support queues, and it can mean harm, including 31% reporting personal data disclosure and 34% citing lasting reputation damage.\n\n### What this means in Fresno\n\nPlenty of customer-facing operations here route questions through a chat window before a person picks up the phone. Think retail, clinic front desks, community banks and service providers in Fresno and Clovis. When the bot fails and gets pulled, those calls land back on human agents in a rush, which is when hold times stretch and customers start hearing scripts that don’t match their problem. And yes, Fresno shoppers feel it.\n\nThe Bee post points to another issue behind the scenes: engineering teams rebuilding basic safety and context tools. The report says 84% of AI engineering teams spend at least half their time on that work instead of new features. Companies are responding by looking for different vendors, with 86% exploring alternatives and 91% of those with a prior failure already shopping. For customers in Fresno County, that means the system you see this summer may not be the one you see by the holidays.\n\n### How to protect yourself while companies sort this out\n\n- Ask for a human agent early if the bot gives a wrong or off-topic response twice in a row.  \n- Don’t share full Social Security numbers or full payment details in chat. Use account numbers and partial verification only.  \n- Keep screenshots of any instructions or promises the bot makes, then confirm with a representative.  \n- If chat fails, try the provider’s mobile app or call a local branch. Document the time you contacted them.\n\n### What companies say they need\n\nReliability and better plumbing between systems, according to the findings. The report highlights gaps in underlying communications infrastructure, with companies citing reliability problems, trouble moving conversations between channels, and difficulty tying bots to internal tools. That’s the part customers never see, but it’s what decides whether the next chat window actually helps. The Fresno Bee homepage showed 91 degrees at midday.\n\n\"Estimated wait time is forty-seven minutes.\" The line clicks, and the hold music starts.\n\n*Central Valley AI is produced by the **CVAI Newsdesk** team and developed by [Kaweah Tech](https:\u002F\u002Fkaweah.tech), a regional firm that builds, deploys, and integrates AI solutions for businesses across California's Central Valley.*\n\n---\n\n## Source\n\nhttps:\u002F\u002Fwww.fresnobee.com\u002Fnews\u002Fbusiness\u002Farticle316077322.html\n",{"title":237,"description":350},{"loc":352},"news\u002Fstudy-shared-by-fresno-bee-says-74-of-ai-customer-chatbots-were-shut-down",[121,358,359],"business","consumer","H8QRD8pnRyRLqQOq0b--asbjO6t3U3htws9-ARGTGWk",1782158312867]